Refund / Return Policy

Effective Date: July 11, 2026
Thank you for shopping with Flower Power Love Ltd. Co. Because of the unique, gamified, and custom-curated nature of our multi-tiered mystery boxes, including mystery scoops, Falling Stars, and Moon Spins and recorded  packing video, all sales are final.

Once an order has been placed, scooped, or recorded and posted on the social media outlets, the transaction cannot be canceled, refunded, returned, or exchanged.

Please read our detailed policy guidelines below before completing your purchase.
 
 
1. Why All Sales Are Final

Our fulfillment process is an interactive entertainment experience. The core value of our service is built on surprise, custom curation, and the element of live chance via our Wheel Spins, Falling Star capsule twists, and random ticket drops.
 

• We do not offer refunds, returns, or exchanges if you are unhappy with the specific mystery items, crystal variants, book genres, or colors you receive.
   

• Once our fulfillment team physically dips a scoop into our inventory bins or packs your specific order on camera, those items are permanently assigned to you, and the inventory is subtracted from our system.

 
 
2. Damaged, Defective, or Missing Items

We take great pride in our packing process in our private studio space, wrapping fragile items carefully to survive transit. However, we recognize that accidents can happen while packages are in the care of commercial shipping carriers.
 
Reporting Window

If an item inside your mystery box arrives broken, shattered, or with a clear manufacturing defect, you must report it to our customer support team within forty-eight (48) hours of the delivery timestamp indicated by the carrier tracking page. Reports made after this 48-hour window will not be eligible for review.
 
How to File a Damage Claim

To file a valid claim, email support@flowerpowerlove.studio with the following mandatory information:

1. Your full name and original Order Number.

2. Clear, high-resolution photographs of the damaged item(s).

3. Clear photographs of the original shipping box, showing any external dents, tears, or handling marks from the carrier.

 
Resolution Processing

Once we receive and verify your photographs, we will process a resolution at our sole discretion. Eligible claims will receive either:
 

• A direct replacement of the exact broken item (subject to wholesale inventory availability).

• A replacement item of equal retail and spiritual value from our current inventory bins.

• Store credit issued via a digital gift card to use on a future tier purchase.

 
 
3. Subscription Cancellations vs. Refunds

If you are a member of our monthly recurring subscription tiers, you can manage and cancel your membership at any time through your personal customer dashboard portal.
 

• Cancellation Timing: You must cancel your subscription at least forty-eight (48) hours prior to your automated monthly renewal billing date to avoid being charged for the next month's box.

• No Post-Billing Refunds: Canceling a subscription stops all future automatic charges moving forward. It does not automatically refund or cancel a renewal charge that has already been successfully processed. Once a monthly subscription fee clears your bank, that box enters production for scooping and is non-refundable.

 
 
4. Lost or Stolen Packages

Flower Power Love Ltd. Co. is not responsible for packages that are lost, stolen from porches, or delivered to incorrect addresses due to typos entered by the customer during checkout.

If your tracking number states that your package was successfully delivered but you cannot locate it, please contact the commercial shipping carrier directly to file a missing mail claim.
 
 
5. Contact Customer Support

If you have questions regarding a damaged shipment or need help troubleshooting your subscription portal dashboard, our dedicated team is here to assist you:
Flower Power Love Ltd. Co.
Email: support@flowerpowerlove.studio
Response Time: Please allow 24–48 business hours for a detailed review of your claim.